Target Audience:

Sales Managers, Client Service Managers, Account Managers and other staff who want to proactively manage client relationships to achieve greater client loyalty, retention, value and referrals.

Workshop Objectives:

• Identifying your most profitable clients, how to retain them and source more of them.
• Setting expectations with clients.
• Stages of the client lifecycle and managing client relationships.
• Managing client expectations more proactively.
• Building client loyalty over time.
• Building business-to-business and team based relationships.

Timing

½ day interactive Creating Sustainable Client Service Strategies workshop.

This can be combined with other coaching material if desired.